Follow

Was I too harsh? I sat next to a screaming baby for almost an hour and had no complaints. These employees show up, and my blood pressure shoots up. I can get video..

@editor Not too harsh. In fact, appropriately, assertively said, Ryan. Hopefully this will result in some changes at

@editor Not harsh at all. It's not hard to have amazing customer service and still maintain a casual and relaxed environment.

@Rae The response was pretty fast: "I apologize for the baristas behavior. I'll be more than glad to assist you. I would like you to know that we take your concerns seriously and I will share your comments with the store's management team in order to address this situation."

Sign in to participate in the conversation
Masthead

All the news that's fit to toot. Sign up here.