Was I too harsh? I sat next to a screaming baby for almost an hour and had no complaints. These employees show up, and my blood pressure shoots up. I can get video..

@editor Not harsh at all. It's not hard to have amazing customer service and still maintain a casual and relaxed environment.


@Rae The response was pretty fast: "I apologize for the baristas behavior. I'll be more than glad to assist you. I would like you to know that we take your concerns seriously and I will share your comments with the store's management team in order to address this situation."

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